Complete Property Maintenance

INSURANCE CLAIMS

Complete Property Maintenance (CPM) Insurance Division - specialises in the reinstatement of insurance related damage claims to domestic and commercial property following fire, flood and the escape of water - throughout the Westcountry.

With long experience in the field of insurance related claims and reinstatement works we understand the expectations of both the insurance companies, brokers, clients and of course the Loss Adjusters, and the fine line that this type of business requires to operate effectively.

We are aware that many of the smaller claims are already covered by a number of in- house schemes but our niche is in the slightly larger claims where you the insured have possibly been relocated as a result of a fire, flood or escape of water and there is a distinct need for the works to be executed quickly with the minimum of disruption, and programmed to reduce the additional costs of extended periods in alternative accommodation.

In the case of rented or properties for sale, and to avoid costly delays we can offer a quick and efficient, fast track, reinstatement of the damage, subject to authorisation by the insurance company or their representative.

We aim to visit any claim within 48 hours of notification or, if required with the Loss Adjuster, and to submit our estimate within a further 48 hours. Times can of course vary depending on the extent of the damage and size or value of the claim. Due to our experience we are able to resolve many of the queries that first time claimants may have and give the reassurance of a professional backup when the works commence. This will reduce the unnecessary delays in dealing with minor queries relating to the specification and scope of works.

If our estimate is accepted and providing a mandate has been signed for direct payment and any excess paid, we will commence the works as soon as is practically possible or, in the case of the installation of dehumidifiers, when the property is dry enough.

If you are unfortunate enough to make an insurance claim please contact us immediately and we will do all we can to assist you and make the process as painless as possible.

At Complete Property Maintenance, our goal is to provide you with courteous, expedient, professional service of the highest calibre.